SALON POLICIES

Salon Fusion is committed to providing our clients with an enjoyable service in a relaxing atmosphere. The following Salon Policies are intended for the safety, and well-being of all our clients while enhancing everyone’s visit with us. The following policies are standard in the salon industry per Ohio law. Please read carefully before booking your appointment. If you have any questions feel free to contact us.

Appointments, Tardiness & No Shows:

• ​Please arrive at scheduled appointment time. Services will begin and end at the scheduled time as to remain on time for the next client.  If you are running a few minutes behind you must call the salon to see if you can still be serviced. When you are late we cannot guarantee your appointment as it interferes with our other client's appointments and your appointment will be cancelled automatically without prior approval. ​
• Salon Fusion reserves the right to re-evaluate your services entirely if you are habitually late more than 2 times per year. Clients will then be serviced as a same day call-in basis. If it continues we reserve the right to ask the client not to return permanently.
• If you find yourself unable to keep your appointment, we require a minimum 48-hour notice for any service change and/or cancellation.  A cancellation fee will be charged for less than a 24 hour cancellation notice.​ Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.  No Shows / No Calls will be charged 100% of service amount for each no show.
• If an existing client no-shows more than 2 times in general they will no longer be able to make appointments at the salon and cannot return.  No Shows / No Calls will be charged 100% of service amount for each no show.
• If a new client no-shows the first appointment they will no longer be able to make appointments at the salon and cannot return and will result in a charge of 100% of the service amount.​
• ​Salon Fusion asks that you pre-book your next appointment before leaving the salon to guarantee your desired time and date especially around the Holidays.

Health & Safety:

• Salon Fusion follows the law which states anyone who has open sores; symptoms of an infectious disease, parasite infectious and contagious skin disorders cannot be serviced and will be asked to leave the salon. Salon Fusion will not service any clients without a written doctor’s notice of a contagious free status per Ohio law. Examples but not limited to that need a doctor's note before returning to the salon are lice, ringworm, open sores etc... If you have cold/flu like symptoms please cancel and reschedule as this falls under the category of infectious disease. 
• If you are taking medication please tell Salon Fusion as this may impact your chemical services.
• Please advise Salon Fusion of any current or prior medical conditions they may need to be made aware of.
• Please advise us of any allergies or sensitivities you may have prior to your service.​

Child Safety:

• Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child or infant may accompany you while you are having a service unless you bring proper supervision for them in the form of an additional adult caretaker and they may only sit in the waiting area. We do not have the facilities to care for children and hope you understand that we cannot assure their safety in a professional environment. Your compliance is greatly appreciated. No exceptions. This policy is firm.​

Payments:

• Cash, Check or Charge accepted for payments. A $47.00 fee will be charged for any returned checks. (Driver's license required for writing checks.) You may not postdate a check or over- write. We do not accept third party checks.
• All sales are final and payments are due at the time of services rendered.  No exceptions. This policy is firm.

Cancellations/Change:

• If you find yourself unable to keep your appointment, we require a minimum 48-hour notice for any service change and/or cancellation. A cancellation fee will be charged for less than a 24 hour notice.​ Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

Prices:

• Subject to change without notice. All sales are final and payments are due at the time of services rendered.
• The price menu can be found on our service page. We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website updated, please note that prices and services are subject to change at any time.
• All fees are due upon completion of services. We will be happy to provide a price quote before the service begins at the salon.

Refunds and Returns:

• All service and product sales are final.
• If for some reason you are unsatisfied with your hair service please notify the salon within one week (5-7 days) from the date of service and we will repair it free of charge per prior management approval. Some restrictions may apply. See salon for details.

Animals:

• Animals are not permitted in the salon per health and state board regulations. (Except service animals.)

Age Requirement:

• Clients must be 17 years or older to receive services. If under 17 they must be accompanied with an adult to receive services.

Privacy:

• Client and email lists are confidential. We do not share our client lists with outside companies.
• You may opt out of our mailing list at any time.

Alcohol:

• No alcohol is allowed on the premises under any circumstances. We do not have a liquor license.

No Smoking:

• We have a no smoking policy. Smoking is prohibited in the salon.​

Others:

• We regret that we cannot be responsible for loss or damage to any personal articles.
• Please do not bring any valuables with you; we are not responsible for lost or stolen items. Please keep personal belongings with you at all times.​

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FREQUENTLY ASKED QUESTIONS

• What are your hours of operation?
  We are open Tuesday - Friday by appointment only.  Request appointment online.
  
  
• What happens if I am late for my appointment or need to change or cancel my appointment?
  Please see salon policies above.
  ​​
• What happens if I don't show up for my appointment?
  Please see salon policies above.
  ​
• ​What forms of payments do you accept? Cash, Check, or Charge are accepted. A $47.00 fee will be charged for any returned checks. (Driver's license required for writing checks.) You may not postdate a check or over- write. We do not accept third party checks. All sales are final and payments are due at the time of services rendered.  No exceptions. This policy is firm.
  
  
• Can my children come with me?
  Please see salon policies above.
  ​​ 
• What is your return check fee?
  A 47.00 fee will be charged for any returned checks. (Driver's license needed for writing checks.)
  
  
• How often should I get my hair cut?
  Every client is different but typically every 4-6 weeks to keep your ends looking healthy.
  
  
• How often should I receive color?
  Every client is different but typically every 4-6 weeks to avoid noticeable regrowth.
  
  
• What products do you use?
  Pravana, Lanza, Verb, Redken, Pulp Riot and Jack Winn. Please see our product page for more detailed information.
  
  
• How do I know what style or color to pick?
  We will begin a consultation and ask you several questions on your desired result. We suggest glancing at our Pinterest page for inspirations. That way you can show your stylist the photo of your desired look.
  
  
• Can I make an appointment online?
  You may request an appointment online.
  
  
• What is your return policy?
  All service and product sales are final. If for some reason you are unsatisfied with your hair service please notify the salon within one week (5-7 days) from the date of service and we will repair it free of charge per prior management approval. Some restrictions may apply. See salon for details. All sales final on all artwork.
  
  
• What are your hair service prices?
  Please see salon services.