SALON POLICIES
Salon Fusion is committed to providing our clients with an enjoyable service in a relaxing atmosphere. The following Salon Policies are intended for the safety, and well-being of all our clients while enhancing everyone’s visit with us. The following policies are standard in the salon industry per Ohio law. Please read carefully before booking your appointment. If you have any questions feel free to contact us.
Appointments, Late, No Show, Cancellation & Changes:
Appointments, Late, No Show, Cancellation & Changes:
- Please arrive on time for your scheduled appointment. If you are running late you must call to notify the salon. Your appointment will be cancelled automatically without late approval. We do not guarantee late appointments as it interferes with other client appointments.
- Salon Fusion reserves the right to re-evaluate servicing habitually late clients. (More than 2 times per year.) Clients will then be serviced as a same day call-in basis. If it continues we reserve the right to ask the client not to return permanently.
- If you find yourself unable to keep your appointment, we require a minimum 48-hour notice for any service change and/or cancellation. A cancellation fee will be charged for less than a 24 hour cancellation notice equal to 50% of the reserved service amount. No Shows / No Calls will be charged 100% of service amount.
- If an existing client no-shows more than 2 times they will no longer be able to make appointments at the salon and cannot return.
- If a new client no-shows their first appointment they cannot return and will be charged 100% of the service.
- Salon Fusion asks that you pre-book your next appointment to guarantee your desired time/date.
- Clients must be 17 years or older to receive services. If under 17 they must be accompanied with an adult.
- No alcohol is allowed on the premises as we do not have a liquor license.
- Animals are not permitted in the salon except service animals.
- Children are only permitted in the salon when they are receiving a service. For safety and insurance purposes, no child/infant may accompany you while you are having a service unless you bring proper supervision for them in the form of an additional adult caretaker. They are only permitted in the waiting area. No exceptions.
- Salon Fusion follows the state law that anyone who has open sores; symptoms of an infectious disease, parasite infectious and contagious skin disorders cannot be serviced and will be asked to leave. Salon Fusion will not service any clients without a written doctor’s notice of a contagious free status. Ex. but not limited to are lice, ringworm, open sores etc... If you have cold/flu/covid like symptoms please cancel and reschedule.
- Salon Fusion ask that you follow the current CDC guidelines regarding mask to receive services.
- If you are taking medication we recommend notifying Salon Fusion as it may impact your chemical services performance.
- We recommend notifying us of any medical conditions we may need to be made aware of that can be contagious or effect chemical services.
- Please advise us of any allergies/sensitivities to hair products/chemicals you may have prior to your service.
- Cash, Check or Charge accepted. A $47.00 fee for any returned check. (Driver's license required for checks.) We do not accept third party or post dated checks.
- All sales are final and payments are due at the time of services rendered. This policy is firm.
- Subject to change without notice. All sales are final and payments are due at the time of services rendered.
- We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website updated, please note that prices/services are subject to change at any time.
- Payment due at time of services rendered. Consults are provided prior to services.
- Client and email lists are confidential. We do not share our client lists.
- You may opt out of our mailing list at any time.
- All service and product sales are final.
- If for some reason you are unsatisfied with your hair service the client must notify the salon within (5-7 days) from the date of service. Every effort will be made to rectify it free of charge with prior management approval. Some restrictions apply.
- Smoking is prohibited in the salon.
- We are not responsible for loss, damage or stolen personal property. We advise clients not to wear or bring any valuables with you.
FREQUENTLY ASKED QUESTIONS
- What are your hours of operation?
We are open Tuesday - Friday by appointment only. Request appointment online. - What happens if I am late for my appointment or need to change or cancel my appointment?
Please see salon policies above. - What happens if I don't show up for my appointment?
Please see salon policies above. - What forms of payments do you accept?
See salon policies above. - Can my children come with me?
Please see salon policies above. - What is your return check fee?
See salon policies above. - How often should I get my hair cut?
Every client is different but typically every 4-6 weeks to keep your ends looking healthy. - How often should I receive color?
Every client is different but typically every 4-6 weeks to avoid noticeable regrowth. - What products do you use?
Pravana, Lanza, Verb, Redken, Pulp Riot, Matrix and K18. Please see our product page for more detailed information. - How do I know what style or color to pick?
We will begin a consultation and ask you several questions on your desired result. We suggest glancing at our Pinterest page for inspirations. That way you can show your stylist the photo of your desired look. - Can I make an appointment online?
You may request an appointment online. - What is your return policy?
See salon policies above. - What are your hair service prices?
See salon services. - How long has the owner been a hair stylist?
30+ years