SALON POLICIES

Salon Fusion is committed to providing our clients with an enjoyable service in a relaxing atmosphere. The following Salon Policies are intended for the safety, and well being of all our clients while enhancing everyone’s visit with us. The following policies are pretty much standard in the salon industry. Please read carefully before booking your appointment. If you have any questions feel free to contact us.

Appointments, Tardiness & No Shows:

• You may request an appointment on our website page, "appointment" by filling out the form of your desired service, date and time. You may call the salon at 440-944-1555. Please allow 24-72 hours for a reply.
• Please arrive a minimum of 5 minutes earlier from your appointment time.
• Services will begin and end at the scheduled time as to remain on time for the next client.
• Salon Fusion asks that you pre-book your next appointment before leaving the salon to guarantee your desired time and date especially around the Holidays.
• The salon is open Tuesday - Friday by appointment only. Please see our contact page for more details.
• If you are more than 10 minutes late without calling and getting prior approval your appointment will be cancelled automatically and you will need to reschedule for another day. It’s your responsibility to notify us of any changes and to be on time. When you are late we cannot guarantee your appointment as it interferes with our other client’s appointments which is not fair to them.
• Salon Fusion reserves the right to re-evaluate your services entirely if you are habitually late. (Late more than 2 times per year.) Clients will then be serviced as a same day call-in basis. If tardiness continues we reserve the right to ask the client not to return entirely.
• At this time we do not have a fee for late or no show appointments. If clients are not respectful of others and their appointment times we may have to. This policy is revisited yearly. We try to encourage all clients to be respectful of others and their time. So far they have been.
• Our No Show Policy is if a client no-shows or no-calls more than 3 appointments they will no longer be able to book appointments. They will be serviced as a same day call-in basis. If it continues we reserve the right to ask the client not to return entirely. We advise marking your calendars to help you remember and putting a reminder alert on your cell phone. These policies allow us the opportunity to alert our standby clients of any openings.

Child Safety:

• Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child or infant may accompany you while you are having a service unless you bring proper supervision for them in the form of an additional adult caretaker and they may only sit in the waiting area. We do not have the facilities to care for children and hope you understand that we cannot assure their safety in a professional environment. Your compliance is greatly appreciated. This policy is firm. If you have any questions regarding this policy please email the salon.

Payments:

• Cash or check is accepted for payments. A $47.00 fee will be charged for any returned checks. (Driver's license required for writing checks.) You may not postdate a check or over- write it for gratuity. We do not accept third party checks.

• All sales are final and payments are due at the time of services rendered. If you forget cash or your checkbook you will be required to provide payment after the service. There is a bank and an ATM right up the street from the salon that you can use. No exceptions. This policy is firm.

Cancellations/Change:

• If you find yourself unable to keep your appointment, we require a minimum 24-hour notice for any service change and/or cancellation.

Prices:

• Subject to change without notice. All sales are final and payments are due at the time of services rendered.

• The price menu can be found on our service page. We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website updated, please note that prices and services are subject to change at any time.

• All fees are due upon completion of services. We will be happy to provide a price quote before the service begins at the salon.

Refunds and Returns:

• All salon services are non-refundable.
• If a retail product that you purchased does not meet your needs we will exchange it for another product of equal or lesser value within one week (5-7 days) of purchase. (Excluding makeup for sanitary purposes.)
• If for some reason you are unsatisfied with your hair service please notify the salon within one week (5-7 days) from the date of service and we will repair it free of charge per prior management approval. Some restrictions may apply. See salon for details.

Gratuities:

• You may not over write a check for gratuity.
• Prices do not include gratuities.
• The customary gratuity for a salon service is 15-20 % at your discretion.

Animals:

• Animals are not permitted in the salon per health and state board regulations. (Except service animals.)

Age Requirement:

• Clients must be 17 years or older to receive services. If under 17 they must be accompanied with an adult to receive services.

Privacy:

• Client and email lists are confidential. We do not share our client lists with outside companies.
• You may opt out of our mailing list at any time.

Alcohol:

• No alcohol is allowed on the premises under any circumstances. We do not have a liquor license.

No Smoking:

• We have a no smoking policy. Smoking is prohibited in the salon.

Others:

• We regret that we cannot be responsible for loss or damage to personal articles.
• Please do not bring any valuables with you; we are not responsible for lost or stolen items. Please keep personal belongings with you at all times.
• Please advise us of any allergies or sensitivities you may have prior to your service.

FREQUENTLY ASKED QUESTIONS

• What are your hours of operation?
  We are open Tuesday - Friday by appointment only. Please see our contact page for more details.
  
  
• What happens if I am late for my appointment?
  If you are more than 10 minutes late without calling and getting prior approval your appointment will be cancelled automatically and you will need to reschedule for another day. It's your responsibility to notify us of any changes and to be on time. When you are late we cannot guarantee your appointment as it interferes with our other client's appointments which is not fair to them.
  
  
• Do you have a cancellation fee for late or no show clients?
  At this time we do not have a fee for late or no show appointments. If clients are not respectful of others and their appointment times we may have to. This policy is revisited yearly. We try to encourage all clients to be respectful of others and their time. So far they have been.
  
  
• What happens if I don't show up for my appointment?
  Our No Show Policy is if a client no-shows or no-calls more than 3 appointments they will no longer be able to book appointments. They will be serviced as a same day call-in basis. If it continues we reserve the right to ask the client not to return entirely.
  
  
• What if I need to change or cancel my appointment?
  If you find yourself unable to keep an appointment, we require a minimum 24-hour notice for any service change and/or cancellation.
  
  
• What forms of payments do you accept?
  Cash or check is accepted for payments. A $47.00 fee will be charged for any returned checks. (Driver's license required for writing checks.) You may not postdate a check or over- write it for gratuity. We do not accept third party checks. All sales are final and payments are due at the time of services rendered. If you forget cash or your checkbook you will be required to provide payment after the service. There is a bank and an ATM right up the street from the salon that you can use. No exceptions. This policy is firm.
  
  
• Can my children come with me?
  Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child or infant may accompany you while you are having a service unless you bring proper supervision for them in the form of an additional adult caretaker and they may only sit in the waiting area. We do not have the facilities to care for children and hope you understand that we cannot assure their safety in a professional environment. Your compliance is greatly appreciated. This policy is firm. If you have any questions regarding this policy please email the salon.Please see our policy page for additional info.
  
  
• What is your return check fee?
  A 47.00 fee will be charged for any returned checks. (Driver's license needed for writing checks.)
  
  
• How often should I get my hair cut?
  Every client is different but typically every 4-6 weeks to keep your ends looking healthy.
  
  
• How often should I receive color?
  Every client is different but typically every 4-6 weeks to avoid noticeable regrowth.
  
  
• What products do you use?
  Pravana, Lanza and Verb. Please see our product page for more detailed information.
  
  
• How do I know what style or color to pick?
  We will begin a consultation and ask you several questions on your desired result. We suggest glancing at our pinterest or facebook page for inspirations. That way you can show your stylist the photo of your desired look.
  
  
• Can I make an appointment online?
  You may request an appointment on our website page, "appointment" by filling out the form of your desired service, date and time.
  
  
• What is your return policy?
  All salon services are non-refundable. If a retail product that you purchased does not meet your needs we will exchange it for another product of equal or lesser value within one week (5-7 days) of purchase. (Excluding makeup for sanitary purposes.) If for some reason you are unsatisfied with your hair service please notify the salon within one week (5-7 days) from the date of service and we will repair it free of charge per prior management approval. Some restrictions may apply. See salon for details.
  
  
• What are your prices?
  Subject to change without notice. All sales are final and payments are due at the time of services rendered. The price menu can be found on our service page. We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website updated, please note that prices and services are subject to change at any time. All fees are due upon completion of services. We will be happy to provide a price quote before the service begins at the salon.

PAYMENT METHODS

• Cash or check is accepted for payments. NO credit cards at this time. A $47.00 fee will be charged for any returned checks. (Driver's license required for writing checks.) You may not postdate a check or over- write it for gratuity. We do not accept third party checks.
  

• All sales are final and payments are due at the time of services rendered. If you forget cash or your checkbook you will be required to provide payment after the service. There is a bank and an ATM right up the street from the salon that you can use. No exceptions. This policy is firm.
• Add $29 for each additional color and or product over 2oz each. Please view our policies and frequently asked questions for additional information.