What happens if I don't show up for my appointment?
No Show Policy
If a client no-shows or no-calls more than 3 appointments they will no longer be able to book appointments. They will be serviced as a same day call-in basis. If it continues we reserve the right to ask the client not to return entirely.
What is your return policy for retail?
If a product that you purchased does not meet your needs we will exchange it for another product of equal or lesser value within one week of purchase. (Not including makeup for sanitary reasons.)
What is your return check fee?
A 45.00 fee will be charged for any returned checks. (Drivers license needed for writing checks.)
Do you accept gratuity?
Yes but please note you may not overwrite checks for gratuity.
Can my children come with me?
Because of safety, we ask that small children only attend the salon if they are receiving a service.
What forms of payments do you accept?
Cash or Check.
Why do you ask for my birthday and email?
In order to mail out coupons in celebration of current promotions.
What happens if I am late for my appointment?
We can not guarantee your appointment if you are 15 minutes late.
How often should I get my hair cut?
Every client is different but typically every 4-6 weeks to keep your ends looking healthy.
How often should I receive color?
Every client is different but typically every 4-6 weeks to avoid noticeable regrowth.
What products do you use?
Simply Organic, Tigi, Davines, Loreal, Fudge, Tressa and Framesi. Please see our product page for more detailed information.
How do I know what style or color to pick?
We will begin a consultation and ask you several questions on your desired result. We suggest glancing at our link page on our website for hairstyle inspirations.
