- What happens if I don't show up for my appointment?
No Show Policy
If a client no-shows or no-calls more than 3 appointments they will no longer be able to book appointments. They will be serviced as walk-ins only. If it continues we reserve the right to ask the client not to return entirely.
- What is your return policy for retail?
If a product that you purchased does not meet your needs we will exchange it for another product of equal or lesser value within one week of purchase. (Not including makeup for sanitary reasons.)
- What is your return check fee?
A 45.00 fee will be charged for any returned checks. We require id for writing checks.
- Do you accept gratuity?
Yes but please note you may not overwrite checks/credit or debit cards for gratuity.
- Can my children come with me?
Because of safety, we ask that small children only attend the salon if they are receiving a service.
- What forms of payments do you accept?
Cash, Check, Visa, or Master Card.
- Is there a courtesy fee for credit or debit card use?
We add an additional 3% of purchase price for credit/debit card usage.
- Why do you ask for my birthday and email?
In order to mail out coupons in celebration of current promotions.
- What happens if I am late for my appointment?
We can not guarantee your appointment if you are 15 minutes late.
- What is your human hair extension lock system?
It is a complete hair extension system strand by strand that combines the finest quality 100% human hair from Europe with an application process requiring no glue, no heat, no sewing, no braiding and no chemicals.
- How are they applied?
Strand by strand with a small clamp. This provides minimal notice and less stress on the hair promoting new growth for faster results.
- How long do they last?
Depends on how fast your hair grows usually 2-3 months before they need rebalanced. With regular maintenance, the life of your extensions is really up to you (they become shorter due to cutting after several maintenance sessions). Most people can go up to three months (depending upon natural hair growth) before needing any service and the hair is re-useable. So, you do not need to have removal and complete replacement when your natural hair grows out. This is a great savings versus other systems.
- What is the price?
See service page for prices.
- How long is the hair?
16-20 inches in length.
- Can you match my hair color?
Yes
- Can I color my hair roots in between extension services?
Yes they are not touching the roots so it won't be effected.
- Are they curly or straight?
They come in wavy, straight or curly for fine or thick hair.
- Do you have actual clients of before and after?
Yes see our photo page for clients who loved them.
- Do I need to book an appointment?
A free consultation is required.
- How long does it take to apply them?
Depends on the amount of hair extensions you want. This is the fastest technique on the market. No mess easy to relocate them if need be.
- Can I cancel my order once paid?
No refund, due to the price of the hair once you purchase the hair it is yours to do what you like. That is why a consultation is required so you are well aware of all that is entailed with this service.
- Is this like a cold bond or fusion technique?
No this system is more effective because of no heat less stress on the hair. The hair can be reused after initial application if taken care of properly, sometimes clients can get several uses out of their strands.
- Will my hair look thicker and longer?
Yes within a matter of hours you too can have amazing long thick hair that has body and can hold a style with minimal effort on your part. We call it dream hair.
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